Last updated: 23rd September 2024

At Solar Power Pod Ltd, we strive to provide high-quality products. However, if you are not satisfied with your purchase, we are here to help. This Refund Policy explains your rights regarding refunds and returns in accordance with UK consumer law.

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1. Your Legal Rights
Under the Consumer Rights Act 2015, you are entitled to a refund, repair, or replacement if your goods are faulty.

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2. Cancellation and Returns
If you have purchased goods from us, you have the right to cancel your order and return the goods for a full refund within 14 days of receiving your item if it proves to be faulty. To be eligible for a return, the following conditions must apply:
- The item must be unused and in the same condition that you received it.
- The item must be in the original packaging.

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How to Initiate a Return:
- Contact us at hello@solarpowerpod.co.uk with your details and the specific valid reason for your return.
- We will provide instructions on how to return the item to us if acceptable.

You will be responsible for the cost of returning the goods unless the item is faulty.

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3. Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and the credit will be applied to your original method of payment within 14 days.

If the item is returned due to a fault or error on our part, we will also refund the delivery cost.

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4. Faulty or Damaged Goods
If the goods you received are faulty or damaged, you have the right to a full refund, repair, or replacement under the Consumer Rights Act 2015. Contact us at hello@solarpowerpod.co.uk within 30 days of receiving the product, and we will guide you through the return and refund process.

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5. Shipping Costs
You will be responsible for paying the shipping costs for returning an item unless the item is faulty. We recommend using a tracked service to ensure the item reaches us safely. We are not responsible for returned items lost in transit.

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6. How to Contact Us
If you have any questions about this Refund Policy or need assistance with a return or refund, please contact us at hello@solarpowerpod.co.uk